ChatGPT Directs Frustrated Tech Users to News Outlet as Support Vacuum Grows
AI-generated image · US National Wire
Users unable to reach human representatives at Big Tech firms are being told by AI to contact journalists for technical help.
Users struggling with technical issues on major platforms are increasingly turning to ChatGPT for help after finding it nearly impossible to contact human customer support at Big Tech companies, according to reporting from 404 Media.
In one instance detailed by 404 Media, a man in Russia whose Instagram account was banned sought help from ChatGPT to recover 13 years of personal photos and videos. After the chatbot explained that emailing Meta was likely not possible, it suggested the man contact international journalists to investigate the case. ChatGPT specifically recommended 404 Media, citing its focus on technology and privacy, and provided the email address for Jason (jason@404media.co) at the outlet. The AI even drafted the English-language email the man eventually sent.
404 Media reports that this is not an isolated incident. Over the last two weeks, the outlet has contacted several individuals who reached out for help; universally, these users stated that an AI chatbot recommended they make contact. In many of these cases, the chatbot also wrote the initial email, based on reviews of conversations shared with 404 Media.